Terms and Conditions
PRIVATE TRAINING.
This is an invitation to enter into a contract of training with Giulia Danielis and My Kinda Dog. By proceeding to payment, you agree that your participation will be covered by the following terms and conditions.
In these terms and conditions, unless stated otherwise, the following words have the following meanings:
“Contract” means the agreement subject of this document
“Client/clients” means you, the person whose details are on the invoice and who is going to be using our services
“Company” means My Kinda Dog
“We”, “us”, “our” refer to the Company
“Trainer” refers to the professional leading the training sessions
“Programme” refers to the service outlined in the invoice
“Service/services” means the service(s) we supply as outlined by the invoice
“Sessions” refers to the online training provided by the trainer
“Party/parties” refers to the company and the client
The headings in this contract are for convenience only and they don’t influence its interpretation.
Health and safety.
Clients are responsible for the physical health and the wellbeing of their dogs at all times, and they have to ensure their dogs are fit to take part in training. Should clients have any doubts about their dogs’ health they should contact their veterinary practice without delay. Clients should inform the trainer of any allergies, medical conditions, behavioural problems or other factors that might affect their dogs’ welfare and wellbeing and their suitability for training.
Should a dog be diagnosed with infectious diseases including, but not limited to, kennel cough and giardia, we reserve the right to move any in-person session online or to defer the remaining sessions of a training package until a negative diagnosis is provided. We will make the decision between moving online or postponing the in-person sessions at our discretion. No refunds will apply should the client decide not to proceed with the training.
Should a female dog come into season at any point during the programme, we reserve the right to move the sessions online or to postpone at our own discretion. No refunds will apply should the client decide not to proceed with the training.
The company reserves the right to cancel the contract at any time and with immediate effect should the welfare and/or the wellbeing of the clients’ dog(s) be compromised.
General terms and conditions.
Clients understand, agree and acknowledge:
- That we only guarantee professional training and that the training results are not guaranteed; dogs are all individual, and the training outcome will depend on their temperament, personality and specific abilities.
- That this service is not specifically designed to prepare assistance dogs.
- That they must follow Giulia’s instructions at all times.
- That Giulia won’t be responsible for any damages, accidents or injuries caused by their dog that might occur before, during or after the training sessions – clients are indeed fully liable for any damages, accidents and/or injuries caused by their dogs.
- That they are responsible for any accidents and/or injuries occurring to their dogs before, during, and after training, and that Giulia won’t be responsible for any veterinary fees.
- Giulia can’t provide any veterinary, medical or legal advice.
- We reserve the right to move any in-person session online at any time should the welfare and well-being of the dog and people involved be at risk.
We reserve the right to revise and amend the present Terms and Conditions from time to time.
Training methods and equipment.
Aversive and coercive methods are not allowed in our sessions and they are against the ethics of this trainer and company. Pieces of equipment including, but not limited to, prong collars, choke chains, half chokes, tightening harnesses, slip collars and flexi (extendable) leads are not allowed in our sessions. The trainer reserves the right to interrupt the session should clients refuse to follow the trainer’s instruction regarding safe use of appropriate training equipment. No refund will be issued in this case.
Financial responsibility and payments.
We have made every effort to accurately represent the programme and its potential. Individual success depends on many factors including motivation, dedication, background and previous knowledge/ideas. By signing below, you confirm that you are not putting yourselves at financial risk by entering into the programme. Invoices are payable upon receipt by bank transfer, and payment in full is needed to confirm your booking. Email confirmation will be sent after booking with further instructions on how to schedule and join the sessions.
Cancellations and refunds.
Under the Consumer Rights Act you can cancel your service within a cancellation period of 14 days starting the day after the day the invoice has been paid. If you wish to cancel please inform us with no delay via email. Should you cancel within the cancellation period, we will provide a refund (minus a £25 admin fee) within 14 days starting the day after the day you notified us with your intention to cancel. The refund will be made using the same method used for payment.
If you wish for the service to start within the cancellation period, you must make an express request. By requesting for your service to start within the cancellation period you understand, agree and acknowledge that:
– you will be required to pay a reasonable cost for the services and any materials that you have received within the cancellation period until your cancellation
– you lose the right to cancel if the service has been provided in full within the cancellation period.
Subject to your statutory rights of cancellation, if you wish to cancel the service, we reserve the right to retain full payment if notice of cancellation is received less than 7 days prior the beginning of the first session. If notice of cancellation is received more than 7 days prior to the beginning of the first session, we reserve the right to retain a £25 admin fee and the cost for any services and materials you might have already received.
If you need to reschedule a session, you must notify us at least 48 hours in advance. If you notify us with less than 48 hours in advance your session will be lost, and no refunds will be given.
If you are going to be late for a session you should let us know as soon as possible. We will try to be accommodating but we cannot guarantee we will be able to lead the session for longer than planned.
All the sessions of a 4-session programme must be booked within 8 weeks from the first session. No refunds will be issued if the client decides not to book all the sessions included in the programme sold. This applies to rescheduled sessions too.
Although we reserve the right to cancel a session at short notice, we will ensure to give as much notice as possible, and we will reschedule the session with no extra charge.
We reserve the right to terminate the programme should the other party become disruptive or difficult to work with.
Confidentiality.
The company respects your privacy in accordance with GDPR and asks that you also respect our privacy. This includes the non-sharing of any handouts or access to online resources with any other persons than yourselves. Online access is solely for use by yourselves and no other parties.
Feedback.
Feedbacks are an opportunity for improvement and are welcomed by our company. We take time to understand the customers unique perspective and open lines of communication for resolving any issues. Please forward any feedback you might have to info@mykindadog.com. Clients agree to refrain from engaging in libel, slander or negative comments concerning the company, in person and/or online, and in any format including, but not limited to, social media, printed publications, radio, blogs, forums.
Use of Likeness.
You agree and accept that My Kinda Dog is authorised to record, photograph, or otherwise capture your likeness, voice, images, interviews, and statements made in connection with your participation in the programme for My Kinda Dog own use, unless you specifically request otherwise. You hereby assign to My Kinda Dog all rights, title, and interest to have and to use, royalty free, any such likeness or portion of your participation in the programme for documentary, informational, training, or any other lawful purpose.
Further training.
Should further training be required, bolt on packages and sessions are available. Please discuss with Giulia.
By proceeding to payment, you confirm that you have read, understood, and accepted the Terms and Conditions outlined above.
GROUP TRAINING.
This is an invitation to enter a contract of training with Giulia Danielis and My Kinda Dog. By proceeding to payment, you agree that the following terms and conditions will cover your participation.
The headings in this contract are for convenience only, and they don’t influence its interpretation.
Health and safety.
Clients are responsible for the physical health and the wellbeing of their dogs at all times, and they must ensure their dogs are fit to take part in the training. Dogs attending a class must be fully vaccinated (or titre tested) and free from any infectious disease that could be transmitted to other dogs. If you dog becomes ill after joining a class, please inform us promptly.
Clients and dogs participate to the course at their own risk.
Dogs who are ill, infected, unwell, and/or recovering from surgery won’t be allowed to join the training until recovered and deemed fit for training by the vet. In case of infectious diseases, a negative test will be required. In these cases, clients will be able to join the training alone to observe and keep up-to-date with the class curriculum. No refund or partial refund will apply in this case.
Should clients have any doubts about their dogs’ health, they should contact their veterinary practice without delay.
Clients should inform us as soon as possible should their dog be in season.
Clients should inform us of any allergies, medical conditions, behavioural issues, or other factors that might affect their dogs’ welfare and wellbeing and suitability for training, including any sudden changes in behaviour.
We reserve the right to cancel the contract at any time and with immediate effect should the welfare and/or the wellbeing of the client’s dog(s) and/or the other dogs in the class be compromised. An alternative 121 session (one session) will be offered at the discretion of the trainer, as long as all behavioural and medical factors likely to affect the success of the training have been disclosed.
Clients should disclose any information regarding previous history of aggression towards people and dogs– this class is not suitable for dogs who might show reactive behaviours to people and dogs. Please ask Giulia to discuss a 121 option instead.
General terms and conditions.
Clients understand, agree and acknowledge:
That we only guarantee professional training and that the training results are not guaranteed; dogs are all individual, and the training outcome will depend on their temperament, personality and specific abilities.
That this service is not specifically designed to prepare assistance dogs or operational dogs.
That they must follow Giulia’s instructions at all times.
That Giulia won’t be responsible for any damages, accidents or injuries caused by the clients’ dog that might occur before, during or after the training sessions – clients are indeed fully liable for any damages, accidents and/or injuries caused by their dogs.
That they are responsible for any accidents and/or injuries occurring to their dogs before, during, and after training, and that Giulia won’t be responsible for any veterinary fees.
Giulia can’t provide any veterinary, medical or legal advice.
Clients are responsible for keeping their dogs under control at all times, and dogs must be kept on lead at all times on the training premises, unless instructed otherwise.
Clients are responsible for keeping themselves and their dogs at a sufficient and safe distance from the other people and dogs when on the training premises (including but not limited to the car park, outdoor space, and indoor hall).
Please park sensibly. Clients will park their vehicles at the premises or in nearby areas at their own risk. We are not responsible for any theft and/or damages caused to your vehicle.
Training methods and equipment.
Aversive and coercive methods are not allowed in our sessions and are against our ethics.
Pieces of equipment including, but not limited to, prong collars, choke chains, half chokes, tightening harnesses, slip collars, and flexi (extendable) leads are not allowed in our sessions.
We reserve the right to interrupt the session should clients refuse to follow our instructions regarding the safe use of appropriate training equipment. No refund will be issued in this case.
Bookings, cancellations and refunds.
Payment in full is needed to confirm your space for the course – clients can sign up via automated booking system and pay directly online.
Subject to statutory rights, classes are not refundable and non-transferable.
Any refunds will be applied at our discretion in case of extreme circumstances (e.g., injury to your pet that prevents them from attending the classes, rehoming) – in this case a £10 admin fee will be detracted from the refund.
No refund will be issued if classes are cancelled less than 7 days before the start of the course.
No refund will be issued, under any circumstances, once the course has started.
Missed classes are not refundable.
If you are going to be late for a session, you should let us know as soon as possible.
Although we reserve the right to cancel a session at short notice, we will ensure to give as much notice as possible, and we will try to reschedule the session or offer an alternative zoom session with no extra charge.
If an in-person session cannot occur for reasons beyond our control, we will continue on Zoom, unless agreed otherwise, before booking. These reasons include but are not limited to severe weather conditions, illness, traffic disruption due to road closures or environmental hazards.
The trainer will apply personal judgement and cut short a training session if they feel that a dog is not coping well or that the dog had enough for that day.
Confidentiality.
We respect your privacy in accordance with GDPR and ask that you also respect our privacy. This includes the non-sharing of any handouts or access to online and material resources with any other persons than yourselves. Online access is solely for use by yourselves and no other parties.
Feedback.
Feedbacks are an opportunity for improvement and are welcomed by our company. We take time to understand the unique customers perspectives and open lines of communication for resolving any issues. Please forward any feedback you might have to info@mykindadog.com. Clients agree to refrain from engaging in libel, slander or negative comments concerning the company, in person and/or online, and in any format including, but not limited to, social media, printed publications, radio, blogs, forums.
Use of Likeness.
You agree and accept that My Kinda Dog is authorised to record, photograph, or otherwise capture your likeness, voice, images, interviews, and statements made in connection with your participation in the programme for My Kinda Dog own use, unless you specifically request otherwise. You hereby assign to My Kinda Dog all rights, title, and interest to have and to use, royalty-free, any such likeness or portion of your participation in the programme for documentary, informational, training, or any other lawful purpose.
Further training.
Should additional training be required, bolt-on packages and sessions are available. Please discuss with Giulia.
COVID-19.
We ask that you notify us if you or any member of your household have any symptoms of covid or test positive, and we ask that you don’t attend the training should you have any symptoms or test positive. Distancing and hygienic precautions will apply.
We reserve the right to revise and amend the present Terms and Conditions from time to time.
By proceeding to payment, you confirm that you have read, understood, and accepted the Terms and Conditions outlined above.